This client can’t be installed without permission, so the initial phase of any support contract requires a technician to install the client on each supported device. The remote computer needs a piece of client software installed on it to facilitate communications. The Dameware software won’t give operators access to any computer in the world. The technician can reboot remote computers and also use a Wake on LAN function to start up computers. The software can communicate with target devices running the Windows, Mac OS, and Linux operating systems. The remote access functions that you get with both Dameware packages offer access to machines both on the local area network and at remote locations. MSPs that run these services on behalf of corporate clients would also be better serviced by the higher Dameware package than the Mini Remote Control package. These extra tools are needed by IT Departments to manage software provision and resource access. This includes all of the capabilities of Dameware Mini Remote Control and also has license control and user management features. The higher package is called Dameware Remote Support. This package works well for Help Desk functions to support remote customers. This gives you all of the secure remote access functions that you need for troubleshooting and problem resolution. The cheaper option is called Dameware Mini Remote Control. The Dameware system is offered in two packages. Being able to get into the problematic device, discover the causes of errors, and fix them saves a lot of time, effort, and money. The ability to serve any site means that this remote control system can even be useful to software producers that sell to the general public as well as corporate systems.Īny Help Desk technician who deals with home users knows that language barriers and general technical incomprehension can lengthen the time it takes to successfully resolve a support call. Software houses can use Dameware to provide support guarantees to their buyers. It also works well for managed service providers (MSP) who deliver outsourced Help Desk services to many clients. The transmission security makes this an ideal package for a centralized Help Desk for a multi-site corporation. The Dameware remote access system is protected by encryption, so it is safe to use across the internet. This enables the technician to access supported endpoints in order to investigate problems and fix them. Who would need Dameware?ĭameware gives a support team remote control access to users’ computers.
You will also read about alternative remote support packages and how Dameware compares. In this review, you will read about the functions of Dameware and how you would use them.
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